Privacy Policy
General Introduction
MotorMate Privacy Policy
This policy delineates the practices of MotorMate ("we," "us," or "our") regarding the collection, utilization, and safeguarding of personal information gathered from you and subsequent procedures governing its use. By utilizing this website and its content ("Site") along with our services, you implicitly consent to the terms delineated in the latest iteration of this Privacy Policy.
We gather information falling under various categories of personal data from consumers over the preceding twelve (12) months, including but not limited to:
Real names
Postal addresses
Online identifiers
Internet Protocol addresses
Pick-up and delivery addresses
Vehicle make and model
Payment details
Enquiry, quote, and booking information for auto transportation services
Additionally, we may collect data from internet-related activities, including browsing and search history, and interactions with advertisements.
We may also acquire information generated through competitions or promotions we organize.
The information collected may vary depending on your interactions with our website and may encompass your IP address, device details, web browser specifications, operating system, browsing history, and pages visited, among other details. This information is typically collected and utilized anonymously, aggregated for analytical purposes.
Utilization of Personal Data:
Your personal information may be utilized for direct marketing purposes, wherein we may send you marketing materials, text messages, advertisements, and promotions concerning the car shipping services we offer. Aggregate data may also be employed to evaluate the performance of our website, campaigns, and marketing channels. You retain the freedom to withdraw your consent to this at any time by contacting us, as outlined in this Privacy Policy, or via the 'unsubscribe' mechanism provided in our communications.
Storage of Personal Data:
We prioritize the security and confidentiality of our customers' information. Any phone numbers and email addresses provided during transactions or interactions with MotorMate are securely stored within data centers located in the United States, ensuring compliance with relevant data protection laws and regulations.
Our storage systems adhere to industry-standard security protocols to safeguard your contact information from unauthorized access, disclosure, alteration, or destruction. We assure you that we do not engage in the sale or sharing of your contact details with third parties for marketing purposes.
In the course of providing seamless communication services, we may utilize third-party platforms such as Customer.io and Twilio. Your email and phone data may be stored on such platforms solely for the purpose of sending order updates, providing customer support, and delivering relevant notifications. These third-party services are selected based on their commitment to data security and privacy.
Messaging:
Consent to Receive Communications:
By utilizing our website or requesting a quote, you consent to receiving automated promotional text messages via email, calls, SMS, and pre-recorded voicemails, including ringless voicemails, using automated systems regarding our services and promotions. This may include appointment reminders, service updates, and special offers. You may receive up to 3 text messages per day, and for assistance, you can reply with "HELP." Customers can opt-out at any time by replying with "STOP" for SMS or by clicking the unsubscribe link in our emails.
Opt-Out Policy:
You can opt-out of receiving text messages at any time by replying with "STOP" to any text message received from us. Upon opting out, you will no longer receive text messages from us, except for a single confirmation text message acknowledging your opt-out request.
Privacy of Information:
We are dedicated to safeguarding your privacy and will only collect and utilize your personal information, such as your mobile phone number, in accordance with our Privacy Policy. We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
Data Security:
We implement reasonable measures to secure the confidentiality and integrity of your personal information and to prevent unauthorized access, use, or disclosure. However, we cannot guarantee the security of information transmitted over the internet or through mobile networks.
Changes to Policy:
We retain the right to modify this policy at our discretion. Any changes will take effect immediately upon the posting of the revised policy on our website. Your continued utilization of our text messaging service following such modifications will constitute your acceptance of the updated terms.
Contact Us:
For any inquiries or concerns regarding this policy or our text messaging services, please don't hesitate to contact us at info@motormate.us.
MotorMate Pre-Recorded Voicemails Policy:
At MotorMate, we prioritize transparent communication and respect for our customers. This Pre-Recorded Voicemails (RVMs) Policy is formulated to ensure that our interactions with you are not only efficient but also compliant with telecommunications laws.
Our Commitment:
Legal Compliance: We adhere to regulations set forth by the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission (FTC), and state statutes, placing your privacy and legal compliance as our foremost priorities.
Consent: Prior to dispatching any RVMs, we obtain explicit consent from recipients, adhering to transparency principles to keep you informed about the purpose of our text messages.
Opt-Out Mechanism: Each RVM we dispatch contains a clear and easily accessible opt-out option, ensuring that if you choose to unsubscribe, your request will be promptly honored.
Timing and Frequency: We understand the importance of timing and respect your space by limiting the frequency of RVMs to comply with reasonable contact hours as defined by regulations.
Content Accuracy: Our RVMs are meticulously crafted to be clear, accurate, and devoid of any misleading information, aiming to provide you with valuable and truthful text messages.
Recordkeeping: To ensure accountability, we maintain comprehensive records of our RVM campaigns, including consent records, opt-out requests, and the content of our text messages.
Employee Training: Our team is extensively trained in understanding legal requirements, ethical considerations, and best practices related to RVMs, ensuring compliance and staying updated on regulatory changes.
Enforcement: Compliance is of utmost importance, and we enforce this policy rigorously, implementing measures for monitoring and taking disciplinary actions against violations.
Review and Revision: We conduct regular reviews and updates of our policy to align with evolving regulations and industry best practices, maintaining your trust as a top priority.
MotorMate Email Automations Policy:
Legal Compliance:
MotorMate adheres to all applicable laws and regulations, including the CAN-SPAM Act, ensuring that our email communications are designed to be compliant and protect your privacy.
Consent:
We value your consent, and before sending any automated emails, we obtain explicit permission, ensuring that you are informed about the purpose of our text messages and have the option to opt out.
Opt-Out Mechanism:
Every automated email from MotorMate includes a clear and accessible opt-out mechanism, respecting your preferences, and promptly honoring any unsubscribe requests.
Content Relevance:
Our automated emails are crafted to provide you with relevant and valuable information about our services, aiming to keep you informed without inundating your inbox with unnecessary content.
Frequency Control:
Understanding the importance of managing email frequency, MotorMate carefully controls the number of automated emails sent to you, ensuring they are timely and respectful of your preferences.
Data Security:
Your privacy is paramount, and MotorMate employs robust security measures to protect your personal information from unauthorized access.
Recordkeeping:
We maintain thorough records of our email automation campaigns, ensuring transparency and accountability by documenting consent, opt-out requests, and the content of our automated emails.
Employee Training:
Our team is trained to understand legal requirements, ethical considerations, and best practices related to email automations, staying updated on regulatory changes to ensure compliance.
Enforcement:
Compliance is taken seriously at MotorMate, with measures in place to monitor and enforce this policy, including disciplinary